Stakeholder Engagement

Sikarin Public Company Limited recognizes the critical role stakeholders play in supporting the long-term sustainability of the business and co-creating value for the organization. Therefore, the company is committed to building strong and transparent relationships with all stakeholder groups to effectively address expectations and concerns promptly, in alignment with societal changes.

The company has established a systematic stakeholder engagement process through various communication channels, including the 1728 hotline, annual meetings, satisfaction surveys, complaint mechanisms, and online platforms. These channels enable the company to comprehensively understand the needs and feedback of stakeholders, which can then be incorporated into responsive action plans to enhance operational efficiency.

Additionally, Sikarin consistently identifies and prioritizes stakeholders following international standards such as the AA1000 Stakeholder Engagement Standard (AA1000SES).

This ensures the engagement process is transparent, inclusive, and aligned with global sustainability standards. This effort is overseen by the Sustainability Committee, which reviews stakeholder inputs and provides recommendations and policies to the Board of Directors for approval. This governance ensures the company’s operations align with stakeholder expectations across all dimensions of sustainability.

Identification and Prioritization of Stakeholders

In 2025, Sikarin Public Company Limited reviewed and identified its stakeholders in a systematic manner by considering their relationship with the business, the level of impacts, the linkage with the Company’s risks and opportunities, as well as the issues of concern raised by stakeholders. The outcomes of this process are used to define engagement approaches, respond to key concerns, and support the assessment of sustainability issues, ensuring that the Company’s decision-making and governance remain appropriately aligned with stakeholder expectations.

Stakeholders were identified based on their level of engagement with the company’s business activities. The prioritization of stakeholders was determined by two key factors: the influence stakeholders have on the company’s operations and the impact of the company’s operations on stakeholders, both in the present and the future.

Feedback collected through diverse communication channels is incorporated into the company’s strategic decision-making, enabling effective management of stakeholder relationships and fostering positive value creation across all groups equally.

SKR’s Stakeholder Group

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Trust and satisfaction from customers and patients reflect the quality, safety, and reliability of medical standards and services provided by Sikarin. Direct engagement with patients enables the organization to better understand their needs and expectations, while also enhancing patient experience and satisfaction. It also contributes to the continuous improvement of service quality and reinforces Sikarin’s reputation for patient-centered care.

Quality and safety of medical services
Access to care and treatment
Convenience and comprehensiveness of service offerings
Confidence in treatment outcomes
Respect for patient rights and privacy
Transparent communication and clear treatment information
Service accessibility for all patient groups

Operates the 1728 Call Center for inquiries and appointments
Conducts patient satisfaction surveys
Builds strong patient relationships
Provides clear, accurate information about patient rights
Develops personalized care plans tailored to individual needs
Continuously improves service standards and patient experience
Communicates proactively through various channels

Overall patient satisfaction score of 98.81%
Outpatient service satisfaction score of 97.71%
Inpatient service satisfaction score of 99.22%
Continuous development of service quality and care delivery
Enhanced trust and confidence in medical services

Investors and shareholders are key stakeholders who support Sikarin’s financial stability and business continuity. Transparent communication and fair treatment help build investor confidence and trust, which are essential to long-term business growth.

Satisfactory returns on investment and long-term organizational growth
Transparent, complete, and timely communication and disclosure
Sustainable business practices with the ability to adapt to change
Effective risk management and mitigation of environmental, social, and governance (ESG) impacts

Organizes the Annual General Meeting of Shareholders, Analyst Meetings, and Opportunity Day
Discloses information through Sikarin’s website (www.sikarin.com)
Publishes the Annual Report, Sustainability Report, and other key investor materials
Provides channels such as phone and email for receiving investor feedback and inquiries
Implements a Conflict of Interest Policy
Gathers investor and shareholder feedback to improve sustainability strategy and ESG performance

Strengthened confidence among investors and shareholders
Sustainable business performance that supports Sikarin’s financial stability and attractiveness to investors
Enhanced corporate image as a responsible and recognized entity in the capital market
Long-term and stable relationships between Sikarin and its stakeholders

Employees are a vital resource in driving Sikarin’s success. Taking care of their well-being and investing in their professional development not only enhances their expertise and job satisfaction, but also reflects in the quality of care delivered to patients and service users. A committed, capable workforce contributes directly to Sikarin’s long-term strength and sustainability.

Job security along with fair and competitive compensation and benefits
A safe and healthy working environment free from accidents and occupational illnesses
Opportunities for learning, skill development, and career advancement
Effective communication and participation in expressing opinions

Conducts annual employee satisfaction surveys to assess needs and gather feedback
Organizes regular meetings between management and employees
Provides diverse and inclusive benefits packages that meet employee needs
Continuously improves workplace safety and environmental conditions
Offers training programs on topics aligned with employee interests and future trends
Promotes development of role-specific skills and competencies

Employee engagement rate of 84.75%
Zero rate of occupational illness and workplace injury
Reduced employee turnover rate

Regulatory authorities play a key role in establishing the laws, standards, and policies related to medical services. Full compliance with regulatory requirements is essential. In addition, maintaining strong relationships with these authorities enables Sikarin to operate with stability, transparency, and in alignment with established standards.

Strict compliance with all laws, regulations, and policies related to the healthcare industry
Accurate, transparent, and timely reporting of operational performance, including environmental, social, and governance (ESG) impacts
Cooperation in the development of public health policies
Transparency and adherence to international standards

Established internal departments and audit systems to ensure full compliance with health, safety, environmental, and legal standards
Reports comprehensive sustainability data, including ESG reports and disclosures in the One Report
Operates in alignment with international standards such as JCI requirements, ESG Ratings, GRI Standards, and IFRS to build global credibility

Strengthened credibility in the healthcare industry
Stable and sustainable business operations
Enhanced collaboration at both national and international levels
Elevated organizational image on the global stage

The provision of high-quality, safe, and standardized products and services from suppliers plays a vital role in enabling Sikarin to deliver high-standard medical care to patients and service users. In addition, strong collaboration and long-term partnerships with suppliers help reduce risks across the supply chain, strengthen business continuity, and foster efficient and sustainable growth together.

Fairness, equity, and transparency in all stages of business operations
Clear communication regarding policies, requirements, and conditions related to collaboration
Cooperation that builds long-term stability and sustainable relationships
Knowledge sharing and capacity building to enhance operational performance
Support and collaboration on sustainability-related matters

Implements transparent and fair procurement processes with standardized audit mechanisms
Provides dedicated channels for suppliers to submit complaints, with transparent investigation and resolution procedures
Prepares comprehensive procurement documentation with clearly defined terms and conditions
Uses various communication channels such as the website and meetings to share information with suppliers
Organizes annual meetings to evaluate performance and discuss partnership development strategies
Offers training and development programs tailored for suppliers

No reported cases of supplier misconduct or ethical violations
Strengthened trust and relationships with suppliers
Reduced environmental impact and enhanced supply chain stability
Collaborative development with suppliers to mitigate procurement-related risks

Communities, society, and the environment are important stakeholders in Sikarin’s business operations. A mutually supportive relationship between the organization, the community, and the environment forms the foundation for sustainable growth. Sikarin recognizes the importance of engaging in community development, promoting public health and quality of life in the areas where it operates, and taking full responsibility for its environmental impact. Building strong relationships and responding to the needs of local communities and society not only fosters trust in the organization but also supports balanced and long-term sustainable business operations.

Opportunities to voice opinions and provide feedback, along with transparent action and response
Support for health promotion and quality of life initiatives, such as health screening activities
Responsible use of natural resources, reduction of greenhouse gas emissions, and sustainable waste management

Organizes community engagement activities such as biannual community listening forums
Provides communication channels such as the 1728 hotline to enable feedback and complaints from the community
Implements health programs for communities and broader society
Conducts initiatives focused on energy reduction, waste management, and greenhouse gas reduction across all business activities

Trust and support from local communities
Improved health and quality of life for surrounding communities
Contribution to long-term environmental sustainability
Enhanced social stability and resilience for society at large

Competitors are another important stakeholder group for Sikarin. Competition within the healthcare service industry encourages continuous improvement and drives organizations to elevate the quality of their services. Positive interaction and respect for ethical business conduct help foster a fair and transparent environment, while also opening opportunities for collaboration across different areas.

Compliance with ethical standards and fair trade practices, avoiding inappropriate conduct or violations of business ethics
Respect for fair rules, regulations, and industry standards
Avoidance of dishonest practices such as misinformation or unfair claims, in order to build trust within the business environment

Operates in compliance with laws, regulations, and international standards to support fair competition
Conducts business transparently and responsibly, adhering to business ethics and promoting ethical business practices
Avoids actions that may harm competitors or damage the reputation of the industry, such as false accusations or unfair attacks

Healthy competition that fosters innovation
Shared industry progress
Improved public confidence in the healthcare sector

Stakeholder Engagement