Patient Safety
Goal and Performance Highlights
Supporting the SDGs Goals
Stakeholders Directly Impacted
Challenges and Opportunities
The current healthcare service system faces multiple challenges, including the complexity of treatment processes, rising patient demands, and technological advancements. Sikarin Public Company Limited recognizes the need to develop patient safety management approaches to reduce medical errors, improve service standards, and enhance the capabilities of healthcare personnel.
At the same time, advancements in digital technologies, such as Electronic Medical Records (EMR) and Artificial Intelligence (AI), allow the Company to improve the quality of care, reduce the chance of errors, and enhance diagnostic accuracy.
Management Approach and Value Creation
Sikarin Public Company Limited places a strong emphasis on elevating patient safety standards by adhering to international guidelines such as WHO Patient Safety and Joint Commission International (JCI) standards, along with domestic regulatory requirements. The Company is committed to developing its infrastructure, technologies, and personnel while promoting patient and family engagement and implementing systemic risk management to prevent medical incidents.
| Overall Satisfaction Score | 2022 | 2023 | 2024 | Target |
|---|---|---|---|---|
| OPD Overall Satisfaction | 96.26% | 97.98% | 96.81% | 98.00% |
| IPD Overall Satisfaction | 99.02% | 99.19% | 98.55% | 95.00% |
Strengthening Patient Safety Standards
Sikarin Public Company Limited follows the standards of Hospital Accreditation (HA) and Joint Commission International (JCI) to monitor and enhance the quality of care according to international practices. An Adverse Event Analysis system using Root Cause Analysis (RCA) has been implemented to investigate the causes of errors, reduce recurrence, and strengthen preventive measures. The Company has also developed an Incident Reporting System that encourages staff to report errors and jointly find solutions, focusing on learning rather than punishment, thus fostering a strong patient safety culture.
To ensure patient safety throughout all stages of treatment, the Company has adopted strict hospital-acquired infection (HAI) prevention measures, including rigorous hygiene practices and infection control in operating rooms and medical service areas. In addition, Sikarin has expanded its Emergency Medical Institute to handle critical patients and upgraded its Diagnostic Radiology Center with state-of-the-art equipment for accurate diagnoses.
Leveraging Technology to Reduce Risks
Recognizing the role of technology in enhancing patient safety, Sikarin Public Company Limited has invested in Electronic Medical Records (EMR) systems to support physician decision-making, minimize errors caused by misinformation, and ensure continuity of care. The Company has also implemented the Barcoding Medication Administration (BCMA) system to reduce medication errors by verifying drugs and patients before administration.
Furthermore, the development of Telemedicine and Remote Patient Monitoring systems helps reduce the risk of infection for patients who do not need to travel to the hospital.
With the transition to the digital era, the Company has accelerated the development of HealthTech platforms that enhance diagnostic accuracy, such as using AI and Big Data Analytics to proactively monitor patient health and assess risks. These technologies enable early symptom prediction, complication reduction, and more timely treatment interventions.
Staff Training and Capacity Building
Enhancing the capabilities of healthcare personnel is a critical factor in strengthening patient safety. Sikarin Public Company Limited continuously provides Patient Safety and Infection Control training to physicians, nurses, and healthcare staff, focusing on prevention strategies and emergency response capabilities. The Company also utilizes Simulation Training to practice emergency scenarios, ensuring personnel are familiar with real-life situations and can manage crises accurately. Sikarin fosters an open culture for incident reporting, emphasizing learning from errors rather than punishment, to improve system safety. Encouraging a strong sense of safety awareness and effective teamwork among personnel is key to minimizing the risk of medical errors.
Patient and Family Engagement
Sikarin Public Company Limited believes that patient safety cannot be achieved by healthcare personnel alone but requires active participation from patients and their families. The Company provides education about medical safety measures, enabling patients to make well-informed healthcare decisions. A Patient Feedback System has been developed to gather insights on treatment quality and use the feedback to enhance care processes
Patient involvement also includes preventive health consultations through the BeBetter Wellness Center, which provides holistic nutrition and health advice. In addition, specialized health centers such as the Heart Institute and Gastrointestinal and Liver Institute offer preventive consultation programs to help reduce the risk of chronic diseases and complications.
Risk Management and Service Continuity
To ensure continuous medical services even in emergency situations, Sikarin Public Company Limited has developed a Business Continuity Plan (BCP) covering risk management strategies for epidemics, natural disasters, and other events that could impact healthcare services.
Moreover, the Company prioritizes the management of medical waste and hazardous waste through environmentally friendly measures to minimize health impacts on patients and surrounding communities.