Accessible Healthcare
Goal and Performance Highlights
Supporting the SDGs Goals
Stakeholders Directly Impacted
Challenges and Opportunities
In an era of rapid technological and medical innovation, Sikarin Public Company Limited faces challenges in adapting to and implementing new technologies to enhance the quality and efficiency of healthcare services. However, modern technologies such as Artificial Intelligence (AI), Big Data health analytics, and digital health platforms may pose accessibility challenges for certain patient groups, particularly the elderly and those living in remote areas, who still rely heavily on physical healthcare services. Additionally, demographic changes in Thailand, such as declining birth rates and an increasing aging population, create challenges in allocating medical resources appropriately to meet the diverse needs of various population groups. Economic disparities also affect access to healthcare services, especially for individuals without private health insurance or those relying on government healthcare programs with limited budgets.
Nevertheless, Sikarin Public Company Limited sees these challenges as important opportunities to enhance capabilities and expand services to meet evolving needs. This includes developing medical programs tailored to specific patient groups, such as expanding specialized medical centers for chronic diseases among the elderly, providing telemedicine services, and advancing comprehensive preventive healthcare programs.
Management Approach and Value Creation
To ensure broad access to quality healthcare services, Sikarin Public Company Limited has proactively developed strategies to elevate medical care standards to cover all population groups, focusing on infrastructure, technology, and services that address the needs of patients across all age groups and social levels.
Development of Specialized Medical Centers for Complex Diseases
Sikarin Public Company Limited has established modern specialized medical centers to treat complex diseases requiring care from specialized physicians. Centers such as the Heart Center, Stroke Center, and Orthopedic Center are designed to meet the needs of patients requiring high-standard specialized treatments, reducing waiting times and enhancing access to effective care. Furthermore, the Company has expanded its hospital capabilities to accommodate complex surgeries, such as minimally invasive heart surgeries and knee replacement surgeries, enabling patients to receive advanced and safer medical treatments.
Proactive Health Screening Services for Wellness Promotion
Beyond curative services, Sikarin Public Company Limited emphasizes disease prevention and early detection. The Sikarin Connect Mobile Hospital initiative supports Thailand’s "Healthy Thailand" policy by providing health check-ups directly at workplaces and in communities, thereby reducing barriers related to distance and time. Services also include cervical cancer screening through molecular HPV testing, which enhances the accuracy and speed of early abnormality detection.
In addition to mobile health check-up services, the Company has developed special-rate health check-up programs aimed at making preventive healthcare accessible to all groups. These programs range from basic health screenings to specialized packages, such as work-life health programs, heart disease screening programs, and elderly health packages, offered at affordable prices to reduce healthcare costs for the public and promote preventive health care practices.
Digital Technology Adoption for Healthcare Service Development
To respond to the behavior of patients in the digital era, Sikarin Public Company Limited has invested in developing a Customer Relationship Management (CRM) system to enhance service efficiency, reduce waiting times, and improve patient satisfaction. This technology enables physicians to closely monitor patients’ conditions and allows patients to conveniently access their own health information.
In addition, the Company has expanded its Telemedicine services, providing medical consultations through online platforms to reduce costs and travel barriers, particularly for elderly patients and those living in remote areas. These technologies not only improve treatment efficiency but also make healthcare services more accessible in all circumstances.
Extension of Service Hours for Social Security Patients
To increase convenience for patients under the social security system, Sikarin Public Company Limited has extended service hours from the previous 08:00–20:00 to a 24-hour operation. This change enables insured patients to access services more flexibly, aligning with their individual lifestyles and obligations. Furthermore, the Company has developed an advance appointment booking system via mobile application, allowing patients to manage their time more effectively, reduce waiting times, and enhance their overall service experience.