Innovation Management
Goal and Performance Highlights
Supporting the SDGs
Stakeholders Directly Impacted
Commitment and Targets
Sikarin Public Company Limited places importance on innovation management as a key mechanism for enhancing quality of care, patient safety, service user experience, operational process efficiency, and people’s ability to access medical services. The Company aims to develop innovations that are connected to the actual operations of the hospital and that can create tangible benefits for service users, personnel, and the organization.
In 2025, the Company applied digital technology, data systems, and service model development to support operations across multiple dimensions, such as the development of electronic medical records, medication support systems to reduce errors, the use of data systems to enhance service user experience, the transformation of work processes into digital formats, the development of specialized service centers, and the expansion of proactive off-site services through Sikarin Connect and mobile hospital services. These approaches reflect the Company’s commitment to using innovation to enhance the quality, convenience, speed, and continuity of care, while continuing to place importance on patient safety, personal data protection, and professional medical standards.
In this regard, in 2025, innovation management was identified as one of the Company’s material sustainability issues. The Company is therefore in the process of considering appropriate innovation-related targets and indicators that reflect its actual operating context, so that the outcomes of innovation development can be monitored more clearly and systematically across the dimensions of service quality, patient safety, operational process efficiency, access to services, and service user experience.
Challenges and Opportunities
medical technologies such as artificial intelligence (AI) and big data analytics. While these innovations enhance treatment efficiency, they also present barriers to access for certain patient groups, especially the elderly or those unfamiliar with technology. Additionally, the Company must maintain international standards in patient data security to ensure trust across all stakeholders.
Despite these challenges, Sikarin sees opportunities to elevate its medical service standards through the adoption of advanced technologies such as robotic-assisted surgery, AI-powered diagnostic systems, and telemedicine platforms, which enhance the accessibility and convenience of medical care. The Company is also utilizing big data analytics to identify disease trends, improve treatment outcomes, and strengthen management efficiency. In the long term, Sikarin aims to transform into a smart hospital capable of meeting the diverse healthcare needs of patients in a sustainable and inclusive manner.
Management Approach and Value Creation
The Company manages innovation by linking it with the hospital’s core business operations, quality and patient safety systems, data management, data security, and the development of service user experience, so that the innovations implemented can create benefits for actual treatment, service delivery, and operations, rather than merely representing the use of technology for image-building purposes.
The Company places importance on applying technology and data in a manner that is appropriate to the risks and context of the hospital. It aims for digital systems to support the work of physicians and personnel, enhance data continuity, reduce errors, and increase the ability to monitor care outcomes. At the same time, the Company continues to place importance on patient data protection, data governance, and cybersecurity measures, so that innovation development is carried out responsibly and credibly.
In terms of processes, the Company further develops innovation through the improvement of existing work systems and services, such as using data to understand service user needs, reducing congestion at service points, managing appointment queues and communication in a systematic manner, transforming document processes into digital formats, and developing proactive off-site services. These efforts help make care more convenient, continuous, and responsive to service users’ needs.
Increasing Access to Medical Services through Digital Platforms
The Company develops and applies digital technology to support access to medical services, particularly for service user groups that face limitations in terms of time, distance, or convenience in travelling to the hospital. This approach covers the use of HealthTech, telemedicine services, or Telemedicine, and remote patient monitoring systems where appropriate, to help service users access consultation, symptom follow-up, and continuous care more conveniently.
The Company also places importance on developing electronic medical records and medication support systems, such as the use of electronic data to support physicians’ decision-making, reduce data errors, and enhance continuity of care, as well as barcode systems to verify accuracy before medication administration. These form part of the effort to enhance patient safety and the quality of hospital operations.
In addition, the Company has further developed proactive off-site services through Sikarin Connect and mobile hospital services, including mobile health check-up services and mobile dental units, to expand access to healthcare services, particularly among insured persons, corporate clients, and people with travel limitations. These operations reflect the role of service innovation in helping healthcare reach more service users and support continuity of care.
Process Innovation and Service User Experience
The Company applies customer relationship management systems and service user insights to support service experience design, with the aim of reducing congestion at service points, shortening waiting times, increasing convenience in accessing health information, and developing appointment queue management and systematic communication. This approach helps support service user confidence and continuity of care.
In terms of work processes, the Company further develops the use of online document management systems and digital approval processes, or Paperless Workflow, to make work faster, reduce steps, reduce the risk of document loss, and enhance the ability to audit information related to operations retrospectively, while continuing to place importance on data security standards and appropriate tracking of data status.
The Company also develops specialized services that respond to service user needs, such as specialized fertility services, or the Fertility/IVF Center, which aims to support personalized care through standardized services and laboratories, while communicating treatment effectiveness outcomes in accordance with the guidelines disclosed publicly by the center and taking into account relevant standards or certifications.
Building Collaborative Networks and Research Development
The Company places importance on continuously developing innovation on the basis of learning and collaboration with relevant organizations, both within and outside the organization, particularly by communicating the direction of collaboration with educational institutions, research organizations, and relevant partners, to support the further development of knowledge and service models that are appropriate to the context of the hospital business.
Going forward, the Company aims to further develop the concepts of Smart Hospital and Green Hospital, so that service enhancement can proceed in parallel with environmental and social responsibility. The Company aims to develop data systems, improve system interoperability, protect personal data, and strengthen cybersecurity in order to support continuous patient care and enhance the long-term operational efficiency of the service network.
Developing Workforce Capabilities to Support Medical Technology
Sikarin Public Company Limited believes that workforce development is a key factor in ensuring effective adoption of advanced technologies. The Company conducts training programs for doctors and medical staff to build proficiency in emerging tools such as AI-based diagnostics, electronic health record systems, and secure medical data management. Sikarin also partners with leading universities to develop specialized programs in digital health and AI in healthcare and encourages personnel to participate in training and knowledge exchange with leading hospitals both domestically and internationally. These efforts aim to raise the overall quality of healthcare services and prepare the organization for the technologies of the future.
