Social

Project to Enhance Service Channels for Insured Persons and the Use of Digital Technology

In 2025, the Company developed service channels to increase convenience for insured persons and various service user groups by extending service hours for insured persons to 24 hours, enabling service users to access services with greater flexibility in line with working time constraints, family responsibilities, and individual lifestyles.

The Company also supports the use of an advance queue reservation system through an application and medical consultation through online channels or Telemedicine where appropriate, to help reduce waiting time, reduce travel-related limitations, and enhance the service experience. The use of such technology serves as a tool to support access to services, not as a replacement for medical treatment by physicians, but as an additional option that enables service users to receive care that is more appropriate to their own context.